Frequently Asked Questions


Single estate tea

All our products are grown, produced and manufactured in Taiwan and China (most of the teawares). We are doing our best to give you the transparency of our supply chain, from tea garden, harvest seasons, manufacturing location to the tea cultivar. Because we are also the consumers, everyone has the right to know what you get and why you are paying.

Material and craftsmanship

In the capitalist world, it’s difficult to find the product with the real best price value. As the consumers, the money we saved must come from somewhere, either from the source, the labors, the carriers or even our environment. The quality of tea is highly depending on the craftsmanship of tea makers and the body of the raw materials. There’s one good example: Let’s say you are a great cook. The food you prepare would taste even better with high-quality ingredients, right?

Materials


We don’t want to cover up the fine taste of artisan tea by blending different types of tea cultivar and artificial fragrance just for cost down. All of our tea is from the local suppliers who are also the members of the council of agriculture in Taiwan. 

Special branch: Check our Sweet Rock and Crown Amber

Craftsmanship

Tea making requires years of practical experience and knowledge from older generations.

Not only the support from the government, our partnered suppliers are also diligent “tea students”. Why? Each season, they participate in different tea contests and collaborate with the lab in national universities for quantitative quality assurance. 

Tea from the 3rd generation: Check our Eastern glamour and Mature love


We take great care to ensure that your item(s) will be received in perfect condition, however, despite our best efforts, we recognise that things can occasionally go wrong, e.g. broken product(s). In the case that the product is received and is broken please contact us straight away at info@claritytaiwantea.com or whatsapp us so that we can help you.

As tea is regulated as “agricultural products” we are unable to accept the return of such products.

Return Policy

Returns will only be accepted with valid reason approved by You & Tea Living Ltd.

We may, at our discretion, refund or exchange if you change your mind. However, the original items must be returned unopened with the original packaging intact in the good condition. The shipping costs are non­refundable.

The tea is regulated as the agricultural products which can not be resale or reproduced, therefore, it is not possible to return. But if there is any dissatisfaction with product quality, please contact us and return the opened product for our examination and further improvement.

We will assume all shipping costs for the return of products that are faulty or damaged in transit. In all other cases, the customer will pay the return postage fees. However, we will give you a voucher for your next purchase to compensate the cost of payments.

The returns must be made by your local post office, and we strongly recommend that you obtain proof of mailing or receipt and send it to us.

Process the return

We are sorry that you have to go through this. To proceed your return, please contact us and fill out the customer return form. We will get back to you within 3 working days.

For your satisfaction, we offer a replacement OR the refund within 30 days of the date of your purchase. The refund will be provided only if the replacement is not possible to offer.

Please keep your order number and the original packaging for us to further examine and improvements.

 

Our shipping partners

We assign EMS, DHL and Fetchr as our couriers, depends on your destination. 

Delays

The delivery of your products may be delayed or prevented occasionally for reasons beyond our control. However, we will still make every effort to keep you informed of the situation, but will in no way be liable to you in respect of the delay. We will not ship your product until the payment has been made for your order. 

Estimated delivery times are provided by the appointed carriers, unfortunately, it falls out of our controlling process. We are not responsible for any delays caused by your destination customs clearance and the fee. 

Standard Shipping

To Germany: from 2 to 5 working days
To EU-zone: from 4 to 7 working days
To UAE: from 1 to 3 working days
To the Middle East: from 2 to 5 working days

Express shipping takes around 3 working days. 

Contact us if you have detailed information.

Customs

Custom duty

The customs clearance in some European countries is more strict than others if your parcel is seized at your destination customs. Unfortunately, we are not liable for this incurred fee.