Costs and the covered country

Restricted shipping due to COVID-19, please check this page for further info. 

Europe

Austria,
Belgium, Bulgaria,
Croatia, Czech Republic, Canada
Denmark,
Finland, France,
Germany, Greece,
Hungry,
Italy,
Luxembourg,
Netherlands, Norway,
Poland, Portugal,
Romania,
Sweden, Switzerland, Slovakia, Spain
The United Kingdom, The United State

Middle East

Egypt
Jordan
Oman
Saudi Arabia,
Turkey,
United Arab Emirate

Asia

Philippines, Taiwan, Thailand

Can't find your country? Contact us on WhatsApp or shot up an email. Let's see what we can do for you.

Restricted shipping due to COVID-19, please check this page for further info.

We ship all our products from Germany and Taiwan, but don’t worry about the crazy international shipping cost, we charge a flat rate. 

CountryStandard ShippingExpress ShippingFree Shipping
Germany3.20 EUR12 EUR35 EUR
EU-zone6 EURX - Not supported60 EUR
UAE20 AED35 AED200 AED
Middle East30 AED65 AED350 AED

Important notice:

  • The shipping rate might not be an integer in UAE dirham.
  • We kindly ask that please DO NOT provide us with a Post Office Box address, or to the address which doesn’t show your name on the doorbell. There’s a high chance that might cause misdelivery.
  • It is possible to send to your workplace or the residential building (in UAE), where someone is available to receive for you. Please noted the detailed information during your checkout if you choose these methods.

Standard shipping time

  • To Germany: from 2 to 5 working days
  • To EU-zone: from 4 to 7 working days
  • To the Middle East: from 2 to 5 working days

 

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

We accept this list of damaged item:

  • Broken packaging of the tea.
  • Broken teawares.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue. Either use our contact form or whatsapp us.
(3) We will contact you for the next step.

Our shipping partners

We assign EMS, DHL and Fetchr as our couriers, depends on your destination. 

Delays

The delivery of your products may be delayed or prevented occasionally for reasons beyond our control. However, we will still make every effort to keep you informed of the situation, but will in no way be liable to you in respect of the delay. We will not ship your product until the payment has been made for your order. 

Estimated delivery times are provided by the appointed carriers, unfortunately, it falls out of our controlling process. We are not responsible for any delays caused by your destination customs clearance and the fee. 

Standard Shipping

To Germany: from 2 to 5 working days
To EU-zone: from 4 to 7 working days
To UAE: from 1 to 3 working days
To the Middle East: from 2 to 5 working days

Express shipping takes around 3 working days. 

Contact us if you have detailed information.

Customs

Custom duty

The customs clearance in some European countries is more strict than others if your parcel is seized at your destination customs. Unfortunately, we are not liable for this incurred fee.