cancellation policy and customer rights

You have the right to cancel your order.
Please read "Cancellation" under our Term & Conditions and contact us within 48 hours from the time of your purchase.


For our customers in Europe and in the Middle East:
Under the EU Directive 97/7/EC on consumer protection in the context of distance sales contracts (the “Directive”) as implemented in your country, you have the right to cancel your contract with us within 14 working days on the date which you ordered the products.

The cancellation of the service and sales contract could only be initiated when there’s any irrevocable damage and with valid reason approved by You & Tea Living Ltd.

Please contact us for the required assistance if you have any dissatisfaction with our products. We will be more than happy to assist you.


Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

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