All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

We accept this list of damaged item:

  • Broken packaging of the tea.
  • Broken teawares.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue. Either use our contact form or whatsapp us.
(3) We will contact you for the next step.