We include (almost) all the possible questions you might have, and here we try our best to cover. Please drop us an email or simply WhatsApp us if there’s anything you still want to know. (check English FAQs below Chinese version)

在台灣的你如何下單?

  1. 粉絲團私訊下單 https://www.facebook.com/claritytea
  2. 加入中文討論群下單 https://www.facebook.com/groups/claritytea.taiwan
  3. Line官方號下單 line://ti/p/@171wiipa

運送 及 取貨

台灣本島基本運費為1美金  (約台幣30元)如需限時快捷為台幣120元。
消費滿1300免運宅配到府。

運送方式:7-11 . 全家 & 郵局宅配。

關於超取結帳方式: 在Checkout 購物車結帳時,需要特別註明“超商店名“,
如: 7-11 狄亞門市 

我們每週寄貨 2次 ( 週一 & 週五 ) 郵局宅配約1-3天到貨,超商約3-5天不等,依照各門市配送速度。

 

支付方式

Paypal, 銀行轉帳, 台灣信用卡支付(綠界科技)

  • 如選擇「台灣地區銀行轉帳」,請於3個工作天內完成匯款。
  • 官網的預設幣別為台幣,如欲使用美金支付,請與我們聯繫,我們會另外傳送付款連結給您。

如尚有疑問,歡迎透過粉專或IG小盒子私訊我們。

 

退貨政策

台灣的消費者享有售出商品7天內免費換貨,以發貨日算。

如您收到貨品後,發現有任何瑕疵(如茶葉包裝受損漏氣,或是茶具破裂), 請用臉書粉絲專頁或是Line官方號 馬上與我們聯繫:


粉絲團 https://www.facebook.com/claritytea

Line官方 line://ti/p/@171wiipa (點擊即導入聊天)

Most frequently asked questions

Where do you send from and to?

We will be sending out your orders from TAIWAN, and deliver to the countries: Austria, France, Germany, Italy, Spain, United Kingdom The USA, Canada, Argentina, Brazil, Chile, Colombia, Mexico Taiwan, Japan, South Korea, Singapore, Hong Kong, Thailand, Indonesia, Vietnam, Australia, New Zealand

What's your payment gateway?

We accept your payment through (1) Paypal (2)Bank transfer. Please contact us if you prefer to pay through bank transfer, we will send you our dedicated bank account in private message or to your email.

What's the shipping cost - To New Zealand, Australia and Southern America

Small pack: 15USD, Box pack: 23USD, Free Shipping over 70USD

What's the shipping cost - To UK, US, CANADA and EUROPEAN countries

Small pack: 16USD, Box pack: 20USD, Free Shipping over 70USD

What's the shipping cost - To other Asian countries

Small pack: 11USD, Box pack: 20USD, Free Shipping over 60USD

What's the shipping cost - To TAIWAN

To TAIWAN: 1USD (about $30 NTD), Free Shipping over 46USD ($1300 NTD)

Will I get charged extra fee like the customs duty and tax?

The customs clearance in some countries are more strict than others if your parcel is seized at your destination customs. Unfortunately, we are not liable for this incurred fee.

How long do I have to wait for the shipping?

It normally takes 3-7 days to the Europe (like Germany and the UK), 5-10 days to Australia, New Zealand and the west coast of the USA.

Return and how to proceed?

In the case that the product is received and is broken please contact us straight away at [email protected] or whatsapp us so that we can help you. As tea is regulated as “agricultural products” we are unable to accept the return of such products. We are sorry that you have to go through this. To proceed your return, please contact us and fill out the customer return form. We will get back to you within 3 working days. Returns will only be accepted with valid reason approved by Yii Living Co. We may, at our discretion, refund or exchange if you change your mind. However, the original items must be returned unopened with the original packaging intact in the good condition. The shipping costs are non-­refundable.

COVID-19 affects the shipping time.

Estimated delivery times are provided by the appointed carriers (Local post for Taiwan in-land, EMS & DHL for international), unfortunately, it falls out of our controlling process. We are not responsible for any delays caused by your destination customs clearance and the fee.

台灣地區最低運費

30元

Currency | 貨幣
TWD 新台幣
USD 美元